Platform
How IndoPass Works
Get your visa or immigration permit in a few simple steps.
Create an Account
Register with your email, verify your identity, and complete your profile.
Choose a Service
Browse visa types, permits, and add-on services that fit your situation.
Submit Documents
Upload required documents through our secure portal. Our team reviews and guides you.
Track & Receive
We process your application and keep you updated at every stage until approval.
Frequently Asked Questions
Do I need to visit the office in person?
For most services, the process is fully online. Certain applications may require an in-person appointment, which we will notify you about.
How long does processing take?
Processing times vary by service type and current government workload. Estimated times are shown on each service page. Fast Track options are available for select services.
What happens if my application is rejected?
We will notify you immediately with the reason and advise on next steps. Government fees are non-refundable, but our service fee refund policy applies.
Can I track my application status?
Yes. Log into your dashboard at any time to see real-time status updates and any pending actions required from you.